I can't recommend this company highly enough. I called on a holiday Monday and Steve picked up and talked to me at length even though it was a holiday. I was extremely worried about potentially having Bed Bugs as I woke with tons of bites. Steve changed his schedule to fit mine so he could come the following morning and did a thorough search. He found none, which I was relieved about, but it was impossible to know for sure if they were hidden in the headboard so he suggested getting a K9. The K9 found none either to my relief. I read about tons of companies that plant bugs in order to get business - Steve did neither of those things, nor did the canine company he referred me to. I was so grateful for Steves honesty, warmth, kindness and professional expertise. From the start, he made it clear that if I had any further questions, even if I didn't go with him he'd be happy to offer support. He went above and beyond. I feel like I really lucked out in finding them. Thank you so much, Steve!